
01 · School of Service
Consolidating operations into a future-proof platform.
- Challenge
- Fragmented systems created unnecessary administration and made it difficult to scale the business.
- Approach
- Analysed the existing system landscape, business processes and user needs. Designed a consolidated platform concept, mapped future workflows and built an AI-supported prototype in Lovable. The work combined business analysis, stakeholder dialogue, iterative development and AI-supported solution design.
- Outcome
- A future-proof platform concept bringing CRM, learning, communication and operational workflows together in one solution with a clear implementation strategy.
- My Role
- Business AnalysisBusiness DevelopmentAI Solution DesignProject Management

